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Privacy Policy

Last Updated: 23 December 2023

Nana is committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your choices regarding the collection and use of your data.

By using Nana's mobile applications ("Apps"), you consent to the practices described in this Privacy Policy.

Information We Collect

  1. Personal Information: When you use Nana, we collect personal information, such as your name, email address, phone number, and delivery address. This information is necessary for account creation, order processing and delivery.
  2. Location Information: We collect your device's location to provide accurate delivery estimates, find nearby vendors, and enhance your overall experience. You have the option to disable location services, but certain features may be limited.
  3. Notification Permissions: Nana may request permission permission to send you push notifications. These notifications provide updates on your order status, promotions, and other relevant information. You can manage your notification preferences in your device settings.
  4. Usage Data: We collect information about your interactions with the Apps, such as the pages you view, the features you use, and the actions you take. This data helps us improve our services and tailor our offerings to your preferences.

How We Use Your Information

Nana uses the collected information for the following purposes:

  1. 1. To process and fulfill your orders.
  2. 2. To provide location-based services, such as finding nearby vendors.
  3. 3. To send order updates and promotional notifications.
  4. 4. To analyze and improve our Apps and services.
  5. 5. To respond to customer inquiries and provide support.

Data Security

We prioritize the security of your information. We implement industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

Third-Party Services

Nana may use third-party services, such as analytics and advertising partners, to enhance our Apps and services. These third parties may collect and use information in accordance with their own privacy policies.

Your Choices

  • Location Services: You can control whether to enable enable or disable location services for the Apps through your device settings.
  • Notifications: You can manage your notification preferences in your device settings.

Updates to this Privacy Policy

Nana reserves the right to update or modify this Privacy Policy at any time. We encourage users to review this Privacy Policy periodically for any changes. We will notify users of significant changes through the Apps or other appropriate channels.

Your continued use of the Apps after the posting of any changes constitutes acceptance of those changes. If you have any questions about the updates or modifications, please contact us at hello@trynanaapp.com.

Account Deletion Policy

If you no longer wish to use Nana, you can request for your information to be deleted. This is a permanent action and can not be undone. All your information including order history, payment history, personal information like email, name etc will be delete. Please go to this page to delete your information